Please contact us as soon as possible with your full name, order number, and the correct shipping address at. serviceclientvelmora.com We'll do our best to update the information before your order ships.

Yes! You can make changes before production phase begins (12 hours after placing the order). This includes modifications to product specifications, quantities and other details. Just reach out to us at serviceclientvelmora@gmail.com with your requested changes, and we'll ensure your velmora order is exactly how you want it.

Relax, velmora friend! Crafting your unqiue piece takes a dash of time - currently dancing between 3-12 business days due to our popularity. No need to send a carrier pigeon or smoke signals; just chillax. We'll shoot you the tracking number as soon as your order does its grand exit from our creative workshop. Your patience is our virtue, and we guarantee the suspense will be worth it!

Great question! We like to think of our shipping process as a slow dance - all orders are shipped with USPS, but we do need a little time to perfect the moves. With a processing time of 5-14 business days (hey, we're creating masterpieces!), your order will then shimmy its way to you. For USA and Canada, expect delivery within 7-12 business days after the processing time is completed. Rest assured, your velmora treasure is on its way, and we haven't forgotten about you!